Hi vSM Community,
I'm a new user of this product using the v9.1.0FR and i was wondering if it's possible to pre-fill some fields by apply a call template on a call.
Is It possible ?
Do I need to get the Workflow feature license in order to reach this option ?
I use for the moment an another solution :
1) I created a call and I filled the fields wich i needed and saved !
2) By this way, when a call need to be completed like this, I just have to copy/past my precedent call on it !
Thanks in advance,
Nicolas.