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lost vshield edge configuration

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HI,guys

 

     i met a question when i configurate  vshield edge ,waited a moment and it would lose configuration.sometime  one day, sometime a few minutes.

it is potential risk, makes me uncomfortable. worry about when will happened or when happened .it made customers think this is my fault.

 

     i think it was strange. the configuration was saved.why would lose. it is vshield bug? or  i do it wrong ?

 

     can it be avoid ? or provide me any advise how i can avoid it happens.


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